In addition Quality assurance and Budget and Planning was included in the IT division’s responsibility in a horizontal manner to be able to maximize the zero defect delivery through independent QA, and report on budget and planning through a horizontal non silo based vertical model.
The matrix structure broke the “silo” effect and lead to a high sense of personal empowerment. Managers of project groups and managers of functional groups have roughly equal authority within the division. Team leaders are now more likely to be involved in solving complex problems, meeting ambitious goals, and making key decisions.
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